Quality Air Duct Cleaning

Effective Date: November 17, 2025

Last Updated: November 17, 2025

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1. Introduction and Scope
   This Privacy Policy describes how Quality Duct Cleaning (“Company,” “we,” “us,” or “our”) collects, uses, protects, and discloses information obtained from individuals and businesses (“you” or “your”) who interact with our services, website, or other communication methods.
   Quality Duct Cleaning provides residential and commercial air duct cleaning and related HVAC services in Tampa, Florida, and surrounding areas. We do not intentionally market to or provide services to individuals outside the United States. Accordingly, the European Union GDPR does not apply to our operations.
   By using our services, contacting us, or visiting our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect
   We may collect the following categories of information:

   a. Identifying Information
   Name, address, phone number, email address, business name, and contact information for authorized representatives.

   b. Property Information
   Details such as property size, HVAC system type, duct layout, number of vents, accessibility, and photos taken by technicians during inspections.

   c. Financial and Payment Information
   Credit or debit card information, billing address, check information, and payment confirmations. We do not store full card numbers; payments are processed through secure third-party providers.

   d. Communications Records
   Emails, text messages, phone call notes, voicemails (where permitted), quotes, invoices, and service-related messages.

   e. Technical and Website Information
   IP address, device type, browser details, referring websites, pages viewed, click behavior, and other data collected through cookies or analytics tools.

3. Sources of Information
   We collect information from:
   a. Direct interactions with you, including service requests, scheduling, communication with staff, payments, and website submissions.
   b. Third-party sources such as scheduling platforms (e.g., Housecall Pro), analytics tools (e.g., Google Analytics), advertising tools (e.g., Meta/Facebook Pixel), payment processors, and customer referrals.

4. How We Use Your Information
   Information collected is used for the following purposes:
   a. Delivering and performing services
   b. Scheduling and confirming appointments
   c. Preparing quotes and service records
   d. Processing payments and maintaining financial records
   e. Responding to inquiries and providing customer support
   f. Improving operations, marketing, and service quality
   g. Complying with legal obligations and protecting against fraud or security threats

5. Information Sharing and Disclosure
   We do not sell or rent your personal information. We may share information with:
   a. Service providers such as payment processors, scheduling software providers, IT and hosting companies, and marketing tools
   b. Professional advisors including attorneys, accountants, and auditors
   c. Successor entities in the event of a merger, sale, or business transfer
   d. Legal authorities when required to comply with laws, regulations, or legal processes

6. Third-Party Tools and Technologies
   We may use third-party tools that collect information about your interactions with our website or advertisements, including:
   a. Meta/Facebook Pixel, which helps us measure advertising effectiveness and understand user behavior on our website
   b. Google Analytics, which collects website traffic and usage data
   c. Housecall Pro or similar platforms, which process scheduling, communication, and payment information
   Each third-party provider governs its own privacy practices.

7. Data Security
   We use reasonable administrative, technical, and physical safeguards to protect personal information, including employee training, restricted system access, encryption, secure storage, firewalls, malware protection, and PCI-compliant payment processing.
   Despite these measures, no system is completely secure. In the event of a data breach involving personal information, we will comply with the Florida Information Protection Act (FIPA), including required notifications.

8. Data Retention
   We retain personal information only as long as necessary to provide services, comply with legal and tax requirements, maintain business records, and resolve disputes.
   Service and billing records are typically retained for seven years. Anonymized or aggregated analytics data may be retained longer.

9. Your Privacy Rights
   Under applicable state laws, including the Florida Digital Bill of Rights (FLDBOR), you may have rights to:
   a. Access your personal information
   b. Correct inaccurate information
   c. Request deletion of personal information
   d. Request a portable copy of your data
   e. Opt out of targeted advertising or data sharing (we do not sell your information)
   Requests are subject to verification and applicable legal exceptions.

10. Exercising Your Rights
    To submit a privacy request or ask questions about your information, contact us at:
    Phone: (813)694-8225
    Email: qualityairductservices@gmail.com
    Website: www.qualityductcleaningservices.com

11. We typically respond within 45 days, with extensions permitted by law when necessary.

12. Children’s Privacy
    Our services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided information to us, contact us so we can remove it promptly.

13. Changes to This Privacy Policy
    We may update this Privacy Policy periodically. When changes are made, we will update the “Last Updated” date and post the revised policy on our website. Continued use of our services after changes have been posted signifies acceptance of the updated terms.

14. Contact Information
    Quality Air Duct Cleaning
    Phone:(813)694-8225
    Email: qualityairductservices@gmail.com
    Website: www.qualityductcleaningservices.com