Quality Air Duct Cleaning
Effective Date: November 17, 2025

1. Agreement to Terms
   These Terms and Conditions (“Terms”) establish a binding agreement between Quality Air Duct Cleaning (“Company,” “we,” or “us”), operating in Tampa, Florida, and each person or entity who engages our services (“Client,” “you,” or “your”).
   By scheduling or booking services with us—whether by calling (813)694-8225, emailing qualityductcleaningservices@gmail.com, or using our website at www.qualityductcleaningservices.com—you accept these Terms.
   The contract forms when we confirm your appointment by phone, email, or when technicians arrive to begin work. If any provision is unacceptable, do not use our services. Continued use after updates constitutes agreement to the revised Terms.
   We reserve the right to decline service to anyone for reasons including prior disputes, nonpayment, or any circumstance suggesting that the business relationship may be problematic.

2. Services We Provide
   Quality Air Duct Cleaning provides professional HVAC and air quality services, including air duct inspection and cleaning, dryer vent cleaning, duct encapsulation, antimicrobial sanitation, UV light installation, and blower and evaporator coil cleaning.
   All work begins with an inspection. Service scope and pricing may change based on findings. We follow NADCA standards, applicable EPA regulations (including those effective January 1, 2025), and relevant Florida Building Code requirements.
   Technicians use commercial-grade equipment and receive ongoing training. Written estimates or invoices detail pricing, which depends on factors such as square footage, accessibility, contamination levels, number of vents, and optional services.

3. What You Pay and When
   All prices are in U.S. dollars. Florida sales tax applies. Estimates are based on available information and may change if unexpected conditions are discovered. Revised pricing requires your approval before proceeding.
   Payment is due at service completion unless otherwise agreed in writing. We accept cash, major credit cards, U.S. bank checks, and approved electronic payment methods. Larger or commercial projects may require a deposit.
   Late payments accrue interest per Florida Statutes § 687.01, at either the statutory maximum or 1.5% per month, whichever is lower. The prevailing party in any collection action is entitled to attorney’s fees and costs under Florida Statutes § 57.105.

4. Scheduling and Your Responsibilities
   You must ensure access to all areas requiring service, including ductwork, HVAC equipment, and dryer vents. If access is denied or you are not present, we may charge a service call or rescheduling fee.
   Remove fragile items and clear work areas before technicians arrive.
   You must disclose known hazards, including asbestos or mold requiring specialized remediation. We may refuse or halt work if unsafe conditions are discovered. While routine duct cleaning typically requires no permits, any additional construction or HVAC modification is your responsibility regarding local permitting.

5. Warranties on Service and Products
   We warrant that we use appropriate methods and equipment and that our work meets industry standards. Because services involve labor, refunds are not available once work has been properly completed per the service agreement.
   Report any issues within seven business days so we may inspect and correct deficiencies. Materials we provide are covered by manufacturer warranties, and we assist with related claims.
   The Magnuson-Moss Warranty Act and Florida Statutes § 489.1425 govern warranty rights and prohibit tying warranties to product registration or requiring service by specific providers.
   We disclaim warranties not expressly stated. We do not guarantee complete allergen removal, permanent mold prevention, or health outcomes. Our liability is limited to re-performing the service or refunding the cost of the specific service, as described in Section 6.

6. Refund Policy and Cancellations
   This policy complies with the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Chapter 501, Part II.

General Refund Rule:
Refunds are not provided once services are properly completed according to the agreed scope and standards.

When Refunds May Be Considered:
Refunds may be considered only if: (i) payment was made but service was never performed; (ii) work materially deviated from documented specifications; (iii) our personnel caused property damage beyond normal work impact; or (iv) you canceled before we started. Determinations are made by the Company’s management.

How to Request a Refund:
Submit written requests within 14 days by emailing [Insert Email] or by certified mail. Provide detailed explanations and evidence, including photos if applicable.
We investigate all requests thoroughly, including inspection and review of technician reports.

Refund Calculation and Issuance:
Approved refunds are based on the portion of unperformed or deficient service. Prepaid services that were not rendered are refunded in full minus preparation costs. Under Florida Statutes § 501.165, refunds may be issued via cash, check, or equivalent; we will issue a check upon request.
Refunds are processed within 30 business days unless additional investigation is required.

What We Do Not Refund:
Refunds are not issued for dissatisfaction based on subjective expectations, scheduling inconvenience, price regret, or results beyond the services promised. We are not liable for consequential or indirect damages. Remedies are limited to re-performance or direct refund.

Client Cancellations:
Cancel at least 24 hours before service to avoid a fee. Late cancellations or no-shows may incur up to a $50 fee or 10% of estimated cost, whichever is less.

Deposits:
Deposits are fully refundable if canceled more than 72 hours before service. Cancellations within 72 hours result in full forfeiture as reasonable liquidated damages.

1. Limits on Liability and Indemnification
   Our liability for any claim is limited to the amount paid for the specific service. We are not liable for indirect, incidental, consequential, special, or exemplary damages.
   You agree to indemnify, defend, and hold us harmless for claims arising from: (i) your breach of these Terms; (ii) failure to disclose hazards; (iii) claims stemming from pre-existing conditions; or (iv) your legal violations. These obligations survive termination.

2. Intellectual Property
   All company materials, procedures, documentation, and branding remain the exclusive property of FreshFlow Air Duct Cleaning. Unauthorized use, reproduction, or distribution is prohibited.

3. Privacy and Your Data
   Our Privacy Policy explains how we collect, use, and protect personal information. We use third-party tools such as Facebook Pixel, analytics services, and scheduling or CRM platforms. These providers operate under their own privacy policies.
   We serve U.S. clients exclusively, and therefore the GDPR does not apply. We comply with applicable U.S. and Florida data protection laws.

4. Disputes, Governing Law, and Jurisdiction
   Florida law governs these Terms. Any dispute must be brought exclusively in state or federal courts located in Hillsborough County, Florida. You consent to jurisdiction and venue in those courts.
   Before litigation, parties must attempt informal resolution for at least 30 days. The prevailing party in litigation is entitled to attorney’s fees and costs under Florida Statutes § 57.105.

5. Force Majeure
   We are not liable for delays or failures caused by events beyond reasonable control, including severe weather, natural disasters, government actions, labor issues, or utility failures. We will notify clients of delays and resume work as soon as possible.

6. Severability and Waiver
   If any provision is found invalid or unenforceable, the remaining provisions remain fully effective. Invalid provisions will be modified to the minimum extent needed to remain enforceable.
   Failure to enforce any provision does not constitute a waiver. All waivers must be in writing.

7. Entire Agreement and Modifications
   These Terms, together with applicable estimates, invoices, service agreements, and our Privacy Policy, constitute the full agreement.
   We may update these Terms at any time by posting a revised version with a new “Last Updated” date. Continued service use after posting constitutes acceptance.

8. Notices and Contact Information
   Notices must be given in writing and delivered personally, by certified mail, or by email with confirmation.

To Company:
Quality Air Duct Cleaning
Attn: Management
Phone: (813)694-8225
Email: qualityductcleaningservices@gmail.com
Location: Tampa, Florida

To Client:
Using the contact information provided when booking services.

1. Acknowledgment
   By using Quality Air Duct Cleaning’s services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. You also acknowledge that you had the opportunity to seek legal counsel before agreeing.